Below is a comprehensive list of our services. If you would like assistance in an area that is not listed, feel free to contact us about it.
There are many things than can lead to stress: work pressures, family issues, and even the economy!
Stressed up employees are less productive, which translates into lower productivity and poor work relations. Out training aims at helping organisation reduce stress at the workplace as well as equip employees themselves to handle stressful situations.
Simple actions have huge implications: a satisfied customer usually tells 10 – 12 people; a dissatisfied one will tell more than 20 people! Our unique training is tailored for supervisors and senior frontline staff purposely because we want to help them train their juniors in effective customer service as well as to help them trouble shoot customer service problems at all levels.
Frontline staff who are in constant contact with customers are the face of the organistion and obviously determine how customers view the organisation. Good customer care leads to customer loyalty – they keep coming back – hence you are assured of growth and profitability in the long run. The customer care staff need to know how to build relationships with the clients, engage in effective communication and also know how to present themselves.
Although managers may know what the vision of an organisation is all about, they may not have the skills and knowledge to push the company’s agenda forward. Long term thinking is essential. Managers need leadership skills to be able to lead the people who are under them. We also develop strategic plans for organisations.
Are you involved in managing people? You need leadership skills to effectively manage the team and achieve the intended results. You will learn how to have; interactive communication skills, ability to delegate, confidence, maintaining a positive attitude, innovation and collaboration.
Our training aims at equipping managers with no financial training background with basic skills to manage financial aspects of the organisation. The training covers how to: make a budget, basic financial statements, financial analysis, planning, identifying assets and liabilities, and also making multiple streams of income among others.
Positive interpersonal relations are crucial because they make employees feel happy. They make the work environment a nice place to work and may therefore be less likely to leave the organisation. Employee retention means higher few costs of recruiting new employees and also higher productivity.
A safe workplace is a basic right to the employee and a necessary condition for better productivity and growth of the organisation. It reduces costs arising from such things as injuries and losing working days because of such injuries. A secure environment means that employees are happier and more productive. All employees need to be trained on safety measures at workplace as soon as they start the job.
We carry out team building activities to ensure that employees are well bonded and work as a team. Team building breaks down barriers between employees and their manager hence they identify more with their organisation.
The management of any organisation needs to be equipped with governance skills so they can effectively discharge their mandate. They need to know dos and dont’s of running an organisation. Our training seeks to equip the organisation with these skills as well as how to make everyone be responsible for how the organisation is run.
Are you in the civil society sector? If the answer is yes, your success is determined by how effectively you can write project proposals. We will take you through the process of writing of a project proposal for funding and the skills you will get will give you a competitive edge in competing for limited donor funds. Remember the difference between getting and not getting funding boils down to the nature of the proposal you will write. The course goes beyond project proposal writing to cover essential issues and processes in resource mobilization and fundraising. Train with us and stand out from the crowd.. We also write project proposals for organisations.
Conflicts leads to tensions in an organisation hence employees are less cooperative among themselves. Our training seeks to equip organisations with skills geared towards reducing and managing conflicts so that they do not destroy the organisation. It involves awareness of conflicts, controlling emotions and managing conflicts among others.
Alcohol abuse can lead to power productivity, absenteeism, poor health and even death. Sensitising all employees on the negative impact of alcohol and drug abuse help those employees as well as the organisation by increasing productivity. The training involves awareness creating and helping of all participants to accept their condition if they are abusers and ultimately change their behaviours. Isssues of acceptance, dangers of alcohol and drug abuse, and steps to solve alcohol and drug abuse problems at the workplace are also covered.
Perfomance appraisal is a systematic and periodic process that assesses an individual employees job performance and productivity. The training provides insights on: appraisal skills for staff, what is an appraisal, identifying the benefits of performance management and employee performance reviews.
If you have worked in a development project of any kind, you are aware of the need to keep an eye on how the project is being implemented and if the intended situation is being realized. Every project needs to be monitored closely and evaluated at specified times to ensure that you limited resources are not going down the drain. Take this course as your first step towards becoming an M&E expert.
Our training on monitoring and evaluation aims at equipping programme officers on the skills they need to ensure that projects are implemented well as well as to know if they have achieved the intended results. Data analysis is highly emphasis because of the need to get factual evidence. We also carry out project evaluation for organisation.
Is your project moving in the right direction or needs to correct course? Would you like an independent evaluator at the close of your project to get an objective view of the project’s success? We have specialist who are highly experienced in midterm and end of project evaluation. Our project evaluation reports will meet the most stringent reporting requirements by any donor.
This is a programme that caters for all employees psychological needs. For example, how to deal with loss of a loved one, counselling to improve interpersonal relations or even to stop alcohol and drug abuse. An internal employee assistance problem is also a great avenue for mitigating challenges associated with alcohol and drug abuse at the work place.
Practically everyone needs research skills but the upwardly mobile certainly need more specialised research skills. The ability to conceptualize a study, collect accurate data, analyse the data collected, logically interpret the findings, and ultimately make the right decision on short notice is something everyone who aspires to be a leader in his or her respective field must have. It is the vital link between your current job and your dream job. At Cogent, we believe that true learning simply means acquiring skills that you can use for life. We appreciate that data collection and data analysis are clearly complicated activities and many people are easily discouraged by the complexity of the processes involved. That is why at Cogent, we are very passionate about demystifying research and data analysis.
Cogent offers customized services to meet all your social research needs. Our emphasis on use of state-of-the-art research methodologies coupled with rigorous analysis ensures that you get the clearest picture possible. Market research and baseline surveys are essential when a new product is being introduced in the market or when a new project is starting. To enable our clients and their stakeholders appreciate the meaning of the data collected, it is the policy of Cogent to present results of analysis in the most useable and readily understandable formats possible. We believe that the usefulness of information lies in its appreciation and application.
All institutions are faced with many information-related challenges as they strive to achieve their objectives. As they design, implement, and coordinate their activities, they need a clear picture of where they are coming from and where they can be at a specified time in future. There is increased realisation that organisations need to focus more keenly on their core business and outsource all non-core services. Our highly trained and skilled analysts will analyse any type of data to any conceivable level in order to give you the clearest picture of issue being researched. While simple descriptive statistics will do in some instances, it is always good to look deeper into the data and see what new patterns emerge. And they always do.
A business plan is an effective means of defining your goals and the steps needed to reach them. It spells out your purpose, vision and means of operation. It also serves as your company’s resume, explaining your objectives to investors, partners, employees and vendors. In short, a business plan allows you to communicate your vision to others and persuade them to help you meet your goals. It will include thorough market research and detailed information about your marketing strategies, target audience, staff, obstacles and goals. We will design a clear business plan for your business depending on your needs and the nature of products and services you offer
There are many types of reports that you may be required to write such as academic and project reports. Each of these requires specialized skills that you must master for you to be successful in your endeavor. The assurance of continued funding can be determined largely by how effectively you report to the donor, which in other words means how effectively you write your reports to those donors. Organisations often fail to attract continued funding not because they have done anything wrong but because the donor is not impressed by how the process of reporting (which is based on real reports!) is implemented. Of course for students undertaking higher level degrees, technical writing is a must. Train with us and simplify your writing life.